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Give customers an easy way to reach you
Global enterprises are now recognizing WhatsApp’s astonishing potential to establish an intimate outreach. In the light of increasing customer demands, Engagely WhatsApp chatbot offers enterprises an excellent opportunity to scale up their customer support and experience.
The driving force behind AI based conversational engagements on WhatsApp chatbot
2Billion
WhatsApp users globally - Your clients are one of them
180+
Countries where WhatsApp is available - Reach customers around the globe
5Million
Companies using WhatsApp business - For one on one conversations
3Million
Sales generated using WhatsApp business
What we can achieve by integrating with WhatsApp chatbot
40%
Improved CSAT score
20%
Improvement in NPS
65%
Improved query resolution
70%
Reduction in cost
Support customers on WhatsApp to improve CX like never before
Instant Opt-ins Made Easy-
Increase the adoption of your WhatsApp business channel by letting your customers successfully opt in via simple text reply.
AI-driven Personalized Support-
With Engagely WhatsApp bot, provide support to your customers in real time, while coming up with proactive suggestions, reminders, and smart recommendations.
Easy Payments Gateway-
With hassle-free payment options, give your customers seamless checkout experience and avoid shopping cart abandonments.
Increase Upsell & Cross-sell Opportunities-
Suggest the products based on customers’ requirements and purchase history.
The new add-ons that make WhatsApp even better
Multi-Product Messages
More the merrier! Give your customers the privilege of selecting from up to 30 options from the business inventory.
Single-Product Messages
A great feature to showcase your products! The messages present a single product item from the business’ inventory in a product detail page (PDP) format.
Catalog & Shopping Cart Experience
This lets your customers shop conversationally by allowing them to view products. They can further add the desired products to their shopping cart and send that cart to the business.
List Message & Quick Reply
This new feature in WhatsApp chat bot offers a simpler and more consistent way for users to make a selection. It gives them a choice of picking from up to 10 alternatives.
Faster & seamless support on world's leading messaging app with WhatsApp chatbot
Two- Way Communication
Through 2-way messaging functionality, the WhatsApp chatbot enables real time support. It lets your customer stay in touch with you in the same personal manner they do with their friends and family.
Fluent Multilingual Conversations
Speak to your customers in their language! The WhatsApp bot is equipped with 120+ languages and thus lets you support your customers from all over the world.
Rich Multimedia Support
Engagely.ai’s WhatsApp business API lets you engage with your customers in highly efficient conversations, which can be enriched through photos, videos, documents, and much more.
Fast And Easy Account Setup
Direct access to WhatsApp official API helps you set up your business account and seamlessly build custom solutions aligned with WhatsApp norms.
The best way to ease customers' pain is to resolve it in Real-Time
Integrate With Your Existing Software
Engagely’s WhatsApp bot can be integrated with your CRMs and third party apps to enable customers with the relevant details in real time.
Enable Smooth Transitioning From Bot To Agents
The WhatsApp chatbot allows you to transfer complex queries to a human agent in real time without having to repeat the query or affecting the context.
Shared Team Inbox Makes It Even Easier
The feature simplifies the customer support process by letting multiple agents login to serve customers using a single WhatsApp business number. Thereby making it easy for the team to collaborate.
Latest from our blog
ENGAGELY’S 2022 HIGHLIGHTS & THE WAY FORWARD TO 2023
January 4, 2023
Whatsapp automation success stories we are proud of
Enhanced Customer Engagement using WhatsApp Bot
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The client is a leading InsurTech platform to purchase life and general insurance products. The client focuses on introducing and delivering value-based, innovative, and competitive solutions for their customers....
Transforming merchant/distribution partners engagement using Conversational AI
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The first payments bank to go live with 410 branches and more than 25,000 banking points on day one....
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