Generative AI and Healthcare: Improving Patient Experiences and Outcomes

Generative AI is transforming healthcare by revolutionizing patient experiences and outcomes. This blog explores how AI enhances multichannel engagement, provides real-time insights, personalizes care, and streamlines processes. Discover the innovative ways generative AI is setting new standards in healthcare communication and efficiency.

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May 16, 2022

4 mins read

Unleash the power of Engagely’s Knowledge Base Builder for designing an effective knowledge management process

Discover the transformative capabilities of Engagely’s Knowledge Base Builder, designed to revolutionize your knowledge management process. Empower your team with a robust platform that streamlines information storage, retrieval, and updates, ensuring seamless customer interactions. Stay ahead in customer support with a dynamic knowledge base that adapts to evolving needs, enhancing efficiency and satisfaction.

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May 16, 2022

4 mins read

Multichannel vs. Omnichannel powered by Generative AI Engagement: What's the difference?

In the realm of customer engagement, the distinction between omnichannel and multichannel strategies is crucial yet often misunderstood. While multichannel approaches offer customers various touchpoints, each operating independently, omnichannel strategies integrate these channels into a cohesive, seamless experience. Powered by Generative AI, these approaches not only streamline customer interactions but also enhance personalization and efficiency across every touchpoint. Dive into our exploration to uncover how these strategies can redefine your customer engagement efforts.

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May 16, 2022

4 mins read

Scaling Language Models and Intent Entity Models: A Glimpse into Tech Marvels Landscape!

In the realm of artificial intelligence and natural language processing, scaling language models and intent entity models represent a significant leap forward in the quest for more intelligent and responsive systems. These advancements hold the promise of revolutionizing various industries, from BFSI to retail to healthcare and beyond. Let’s delve deeper into the fascinating world […]

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March 31, 2022

4 mins read

How Chatbots are helping Businesses transform Customer Experience?

Organizations are increasingly using chatbots in their operations to boost efficiency and customer satisfaction. Have you ever considered the additional benefits of chatbots? There are a slew of other advantages of implementing chatbots for your customer support and experience. After all, customer experience should be your focus when it comes to offering the best service. However, […]

March 28, 2022

4 mins read

5 reasons why AI-powered chatbots is a must in travel industry

The success of any travel company relies heavily on customer experience. At every stage of customer interaction, whether it...

March 22, 2022

3 mins read

Next-Gen AI Based Contact Center Automation

Fast-paced and effective AI call center solutions drive the modern business landscape.The fierce customer-centric competition is pushing the envelope with each passing year. So, businesses are scaling up their existing call center operations with AI Cloud Contact Center solutions. Consequently, with increasing volumes of data and calls, global entrepreneurs are beginning to realize the severe […]

February 22, 2022

5 mins read

Why Are Global Enterprises Taking a Business Leap with AI Based Contact Center Solutions?

Gartner predicts that by 2025, half of cloud data centers will deploy advanced AI Call Center solutions resulting in 30% higher operating efficiency. Thanks to the rapid AI driven automatization, global businesses are now able to scale up their Cloud Contact Centers to meet the increasing customer demands. Before we delve in the nitty-gritties of […]

January 18, 2022

5 mins read

Why No-code? Everything You Need to Know About a No-code Platform

No-code development platforms have made a strong impact across industry verticals. Be it technology or healthcare, many organizations are fast moving away from high code development due to the various challenges it poses that includes- a. Slower time to market b. Higher cost overheads for development, testing, and release c. Need for skilled resources d. […]

January 11, 2022

5 mins read

5 Ways Email Bot is Refining Business Communication

Ask any organization, and they will cite email communication as one of the most cost-intensive business functions in customer support. With the deluge of emails, a company faces immense challenges like the below to maintain the status quo in exemplary customer support: – The live agents can tackle only a limited number of emails a […]

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