Deliver Real-Time Yet Hyper Personalized Customer Support With Email Bot

Engagely email bot can detect multiple intents and entities in an email, construct a tailor-made response for each intent, and respond to the customer in a structured form.

Bot can assign drafted emails to the agents for more complex queries. This smart virtual assistant understands categories and assigns complex scenarios email as per agent’s expertise and workload, this helps in resource utilization. The bot then learns the corrections and improves its responses for future communication.

Connect with your customers on various channels depending on their convenience. Engagely.ai’s smart virtual assistant has the capability of moving conversations of an open ticket from email to other channels and vice versa without making customers repeat their query.

Since the email body allows free-style writing, emails from customers could be covering multiple queries placed in an unstructured format. Engagely Email bot can analyze the unstructured body to find the list of queries in order that the customer needs assistance for and replies in a structured format.

Engagely can be easily integrated with underlying systems, be it your existing ticketing systems or CRM tools. You can always opt for Engagely’s ticketing system if, in case your own ticketing system is not present. Each and every email transaction between the customer and the email bot are recorded in the CRM for future reference. Thus, email bot can check the previous mail history and provide an appropriate response.