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AI In Banking May Be The Next Big Differentiator
As banking becomes more digital, banking revolves around deep products, processes and systems understanding. Engaging customers with complete control of all these three is a machine scale problem which Engagely is solving. With this as the foundation of the platform, Engagely develops deep customer intelligence to drive personalized engagements across modern enterprise channels and global languages and thereby makes AI banking on-demand, intuitive and immersive with delightful customer support and experiences.
From acquisition to servicing to support, experience the cutting edge CX transformation
25-30%
Improved agent productivity
80%
Automation of support queries
20-30%
Improvement in NPS
25%
Improved upsell & cross-sell revenue
Engagely.ai is pushing the boundaries of banking CX with enterprise grade AI automation
Modernize & simplify end-to-end complex banking operations with AI automation
Automated Complex Banking Operations
From account opening to making transactions to applying for credit cards, automate operations with ease by leveraging voice AI and banking chatbot.
Smart Payment Processing
AI automation allows customers to make hassle-free payments with a few clicks by leveraging multi-layered data protection and banking grade security.
Simultaneous Query Handling
The AI automation imbues banking systems with a tremendous capacity of multiple call & queries handling.
Expand Your Banking Outreach
Conduct seamless engagements in 35+ channels & 120+ languages to reach out vast geographies effortlessly.
Reviews And Feedback
Banks can easily customize their own bots for collecting customer feedbacks and reviews while simplifying the process for customers as well.
Lead Generation And Customer Acquisition
AI banking in place can help you seamlessly acquire leads with a tailor-made approach to connect with customers and deliver highly personalized engagements.
Optimal operational efficiency and profitability for retail banking
Engagely.ai helps accelerate the efficiency of retail bank processing by going beyond brick-and-mortar branches and legacy processing systems. The intelligent automation can help significantly boost customer experience, reduce operational cost, and enhance compliance across the core processes in the retail banking value chain.
Automating day to day conversational banking operations like opening CASA, applying for cards and loans, deposits, payments, transfers, recharges, service requests, and lead generation process can help your teams spend more time on strategic tasks.
Business banking is well placed to take advantage of AI automation
The rich analytics and In-depth insights with detailed customer profiles in a unified window helps you recommend new and optimized product portfolios to your customers. This also drives acquisition and great control over retention of customers, as well as cross and up-selling.
Automate Complex Banking Operations
Automate loan advisory, mortgage applications, approvals processes and more to expedite processes by adding unmatched pace to the data processing and accuracy.
Customer Support
Drive streamlined omnichannel customer support at scale across channels. Achieve increased customer satisfaction score (CSAT) with improved average handling time (AHT).
Lead Generation
Seamlessly convert every casual enquiry into a meaningful lead. Provide right nudges for the financial services to the customers based on their needs and requirements.
Lending, Payment & Transaction Analysis
Engagely voice AI and banking chatbot minimizes manual efforts by automating processes to conduct accurate risk assessment of an individual or SMEs.
Sales Analysis
With custom dashboards and customizable data categorization, automate sales analysis reports to generate personalized and on-demand analytics.
Engagely.ai’s all in one AI suite- specially crafted solution for banking needs
Engagely Automation Cloud
Automate banking support and CX workflows to drive personalized, results-oriented conversations across voice, email and chat with Engagely voice-first AI suit. Empowered with advanced NLP, these banking bots are more than capable of handling even complex support queries. Furthermore, they are supremely vigilant to tackle all kinds of queries with great care and precision.
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Unified Communication Cloud
The transformative unified communication cloud is just a perfect solution to drive on demand 24*7*365 support across time zones, languages and modern enterprise channels for your banking customers. It includes but is not limited to agent assist, customer 360 degree view, data intelligence, live chat software, email ticketing, and behavioral analytics.
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Engagely Analytics Cloud
Glean deep insights from the customer data like their spent analysis, customer portfolio, and segmentation analysis using AI driven analytics cloud to deduce meaningful data. This further helps to promote or tone down new offers or resolving queries with suitable responses based on customer behavioral patterns.
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Precision. Higher Efficiency. Improved Customer Satisfaction.
Ready To Use Banking AI models
Easy Integrations With Existing CRM System
Faster Deployment With No-Code
Omnichannel Presence
Multilingual Support
Secure sensitive data with AI based automation driven data security
Industry Grade Security Against Theft Of PII
24/7 Risk Monitoring
Real-Time User Activity Tracking
Voice Recognition For Prevention Of Identity Theft
Constant Data Pattern Analysis
Enhancing customer support and engagement in 35+ channels across text and voice
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