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CX automation- A great addition to Travel & Hospitality
Increasing number of users are getting used to virtual assistant-based customer solutions. Naturally, global enterprises in the travel and hospitality sector are now joining the bandwagon to establish AI based smart customer support platforms. After all, customer support is one of the key drivers in the industry.
With artificial intelligence in tourism, even complicated travel and hospitality operations can be a breezy smooth sail.
Staggering results of AI automation in travel and hospitality industry
62%
Improved ticketing & booking query resolution
30%
Accuracy in personalized travel recommendations
84%
Recurring customer booking
75%
Reduction in operational costs
Secure your traveling & hospitality plans in just a few clicks
Simplifying travel & hospitality operations at every step of the customer journey
Simplified Booking Operation
Understand customer intent and their preferences to deliver personalized booking experience at a scale.
Streamline Travel Arrangements
Facilitate customers to intuitively search, compare and book flights with as little clicks as possible.
Be A Personal Travel Assistant
Offer personalized geolocation based hotel recommendations and booking solutions throughout the journey.
24/7 Customer Support
From inquiring PNR status to seeking an emergency midnight stay, Engagely covers all possible scenarios.
Influence Upsell And Cross Sell Opportunities
With tailored recommendations, the AI based predictive analysis generates excellent upselling and cross-selling opportunities.
Transform Enquiries Into Qualified Leads
Identify intents to trigger personalized customer journeys and swiftly convert them into qualified leads.
Engagely’s AI suite ensures holistic transformation of travel and hospitality
Engagely Automation Cloud
Advanced AI and ML systems are modernizing customer solutions in the travel and hospitality industry. Right from automatizing ticketing and booking processes to providing intelligent travel arrangement solutions, AI automation with travel voice, email and chatbot simplifies the time-consuming operations and adds an intuitive layer of contextual engagement.
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Unified Communication Cloud
Unify all your communication channels into a single window console and cater to your customers across different channels with ease. It also has the Agent assist which offers faithful support to your human agent needs in the face of ever rising number of complex customer queries. It provides customers real-time information on all the crucial aspects of travel and hospitality operations..
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Customer Analytics Cloud
The data gathered from multitudinal sources such as databases, and social media platforms are rightfully classified and stored in cloud servers. Furthermore, advanced data analysis helps retrieve insightful information that drives productive actions and guides critical decisions that help in improving ROI key metrics of your business.
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Engagely.ai’s groundbreaking features refine CX across travel & hospitality industry
Fast paced Deployment With No Code.
Proprietary Advanced NLP Engine
Data Protection And Security
Easy Integration With Internal Systems
Omnichannel & Multilingual Support
Enhancing customer support and engagement in 35+ channels across text and voice
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