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Retail automation transforms customer experience at scale
With Engagely.ai’s CX automation solutions, offer a smooth, rich and unique shopping experience to your consumers across their preferred channels and languages. Artificial intelligence in retail helps you drive data-driven business decisions and thus allow you to seamlessly improve customer satisfaction, boost productivity, increase sales, marketing efficiency, revenue and turn every conversation into a business opportunity!
Why is retail embracing AI?
91%
Improved consistency across channels while shopping online
40%
Improved customer experience
85%
Expect customized options offerings
45%
Prefer to shop online rather than visiting stores
AI makes it easier for you to keep your customers happy
Automate the complete buying experience to delight each and every customer
Product Recommendations
Help customers find the right fit products based on their past purchase behavior
Place Order And Track Order Status
Save time, efforts and resources by automating routine operations like order placement, status update, return and refund process & more.
Resolution To Complaints / Escalations
Delight customers with real time resolutions to their customer support issues while enabling them to self serve.
Customer Feedback
AI in retail powers conversational engagement and helps you seamlessly learn how your customers feel post purchase of the product.
Notifications And Promotions
Collect and store conversational data to provide AI-driven insights for planning and creating marketing campaigns.
Automated-Instant Responses To FAQs
Automate your routine queries to scale up CSAT with zero waiting time and improved response time.
Deliver unified customer support, engagement and experience with Engagely’s AI powered solutions
Engagely Automation Cloud
Streamline your complete communication channel with Engagely.ai’s AI driven voice, email and chat bot automation. Empowered with advanced NLP, these bots are more than capable of handling 95% of complex queries. Furthermore, they are supremely vigilant to tackle all kinds of consumer queries with great care and precision.
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Unified Communication Cloud
Engagely’s Unified Communication Cloud is a single window console for all your consumer queries and their resolutions across multi-messaging apps and devices in real time. Wherein, with the live chat software and Agent Assist, you can seamlessly scale up the operational efficiency by supporting human expertise with real-time intelligent assistance.
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Customer Analytics Cloud
Meet customer expectations like never before by gaining visibility into consumers’ preferences. Deliver customer-curated experiences based on the insights gained from segmentation analysis, sentiment analysis, demographic analysis and more to have a better understanding of your customers, their behavior, interests and exact needs.
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What makes Engagely.ai stand out from others
Ready To Use AI Models For Retail
Complete Automation With No-Code
Integration With Internal Banking CRM Systems
Proprietary NLP Engine
Multilingual And Omni Channel Presence
Enhancing customer support and engagement in 35+ channels across text and voice
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January 4, 2023
Our success in transforming retail operations
Enhanced Customer Engagement using WhatsApp Bot
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The client is a leading InsurTech platform to purchase life and general insurance products. The client focuses on introducing and delivering value-based, innovative, and competitive solutions for their customers....
Transforming merchant/distribution partners engagement using Conversational AI
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The first payments bank to go live with 410 branches and more than 25,000 banking points on day one....
