AI and Machine Learning have become indispensable in contemporary business operations, offering streamlined solutions to complex and resource-intensive tasks. This automation fosters an advanced business environment, driving efficiency and facilitating substantial growth opportunities. Among its myriad applications, AI plays a pivotal role in enhancing customer support and experience. Particularly, AI-powered voice bots are revolutionizing how businesses meet the evolving demands of modern customer expectations effortlessly.
It is estimated that by 2024, the global voice recognition market will reach $26.8 billion, and the number of voice-enabled digital assistants will reach 8 billion, says Demand Sage.
When customers approach you with questions or concerns, their primary expectation is prompt assistance. Responding swiftly to customers is vital for an effective customer support strategy.
60% of customers find it frustrating to wait on hold, says Zendesk.
The voice channel offers unparalleled convenience for both customers and enterprises, ensuring zero wait times and cost-effectiveness. This is why organizations increasingly rely on voice bots to deliver on-demand customer support.
However, while numerous voice bots populate the market, selecting the optimal one is crucial.
So, here are 4 compelling reasons why Engagely Voice Bot powered by generative AI stands out from the rest:
1. Flawless Handling of Both Inbound and Outbound Calls
Engagely Voice bot outbound calls helps in increasing connected calls rate, optimizing your marketing campaigns and lead capture processes helping agents to focus on warm and actual leads. Incoming leads ensure zero wait time for inbound and are promptly transferred to the appropriate agent, guaranteeing swift and efficient customer interaction. This enhances customer engagement, maximizes campaign effectiveness, and ensures no lead is left unattended.
Although the voice bot manages a humongous range of use cases, it excels at providing detailed information for every single call.
2. The Impressive Success Metrics with Detailed Analytics
Our platform provides detailed language-based analytics, offering insights into call duration and success metrics. These insights enable you to make strategic changes to enhance customer interactions. Generative AI empowers Engagely voice bot to seamlessly handle the technical aspects, so, you can concentrate on driving your business forward. The voice bot powered by generative AI boasts exceptional qualities that enable it to achieve:
- Higher Connection Rate: Engagely’s voice bot delivers exceptional results, boasting an impressive connecting rate.
- Best in Class Lead Conversion Rate: The voice bot with Gen AI capabilities contributes to higher lead conversion rates by effectively and efficiently engaging with potential customers during calls.
- Better Resolution Rate: This voice bot excels in resolving customer queries and issues by addressing their concerns promptly and effectively.
Further, our voice AI’s easy integration capabilities make providing detailed analytics and reports effortless.
3. Seamless Integrations
Our platform seamlessly integrates with all existing systems of enterprises. We can integrate our platform with Cloud (Microsoft Azure), Hybrid and on-prem, LLMs, and your internal systems, while effortlessly sitting atop your existing infrastructure. If you don’t have a CRM, our contact center solution can easily integrate with your existing IVR system. So that you can enjoy smooth, cohesive operations that enhance your customer support experience.
Additionally, our voice AI helps evaluate call sentiment and performance, providing comprehensive insights into the workflows.
4. 100 % Call Audit
The advanced Voice bot augmented by generative AI guarantees not sampling but comprehensive audit of every call.
The Voice AI converts speech to text with precise time stamps, allowing for detailed review and analysis of each interaction. So, you gain deeper insights into customer interactions, enabling you to enhance service quality and operational efficiency.
The Takeaway
Voicebots are quickly becoming essential in our daily lives, providing seamless, fast, and time-saving solutions for various needs. In the business world, they offer significant growth potential and a competitive edge, particularly in customer service. As customer expectations and the demand for voice-enabled applications rise, businesses need to prioritize voice capabilities to deliver quick and delightful conversational experiences that resolve customer issues instantly.
About Engagely
Trusted by global industry leaders in banking, insurance, financial services, telecom, healthcare, and beyond, Engagely delivers tailored, industry-specific products. Whether you’re aiming to revolutionize your CX workflows or elevate customer experience standards, Engagely offers unmatched solutions crafted to meet your unique needs.
Reach out today and discover how Engagely can empower your business with next-level customer engagement capabilities. Get in touch with our AI expert to learn more!
Akshada Benke
Senior content developer- Marketing
Akshada Benke is a content marketer at engagely.ai with more than twelve years of experience in digital content marketing field. She describes herself as a Philomath. She is confident & professional in developing strong consumer-insights driven goals to build brand and relationships.
