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Engagely.ai crafts converged customer experience from scratch
Design With Data
We start by collecting crucial business data and customer behavioral data and then adding insights to establish a solid business-specific foundation
Integrate Systems
All the systems including legacy, third party and new ones are integrated to ensure thorough consistency in customer experience without any added cost
AI with Intelligence
The smart NLP engine breathes intelligence into the system by enabling intent-based recognition and contextualizing responses with a proactive engagement approach
Identify Nudge
The deep insights and rich analytics identify the right nudges to which business can offer personalized recommendations and influence upsell-cross sell
Personalized Journey
The customized content and personalized customer journeys on various channels, in multilingual support enables to cater to each query with personalized engagement
Transforming cluttered customer systems into converged customer experience
Gather structured and unstructured data
Perform AI analysis on customer data
Connect data with system
Unify all channels and create a singular engagement platform
Intent driven customer journeys for personalized engagement
Consistently converged customer experience
Engagely.ai introduces real-time intelligence at each signpost of the customer journey
For Engagely.ai, customer support is not merely providing excellent post-sale support. Our conversational AI starts right from the discovery stage and offer constantly engaging solutions to customers at all the signposts way till the end and beyond.
Our SUPER formula makes your business future-ready now!
Enagagely.ai offers a total CX suite that helps understand your customers intimately and cater to their needs with real-time precision and hyper-personalization. By triggering personalized customer journeys and gathering collective customer feedback, our conversational AI helps you take the right steps to get in tune with your customer demands
What do our customers say about us?
Given the sheer magnitude of queries possible in a banking environment, it is a challenge to design a suitable solution – this was done well by the engagely.ai team. It calls for understanding the context and detailing – well done!
Anand Bhatia
CMO – FINO PAYMENTS BANK
It has been a pleasure working with engagely.ai– they bring in the skills and expertise required to deliver solutions at scale. Particularly impressed with the team working with SBI Life.
Vijayakumar Raghavan
VP – SBI LIFE INSURANCE
Engagely.ai offers a customized and powerful AI based solution that every corporate must have. We are using Engagely platform and now easily driving our team for Sales, Product information, Promotion, Process knowledge at their fingertips. We found engagely.ai as the right partner for chatbot development. Great work done by Engagely team!
Rakesh Vaghela
IT Head- HariOm Communication
To enable an easy digital journey to transact to our clients, Sanctum has partnered with engagely.ai platform to place in investment order requests. Engagely's Live Agent solution has improved our client experience and reduced the time the team takes to respond and resolve queries. To top this, any new enhancement on the platform gets done very fast and hassle free.
Afreen Changani
Associate VP- Sanctument
Our success in transforming banking operations
30% improvement in Agent Efficiency for our Banking client using NLP
Here’s how we enhanced banking customer support by automating email management....
Conversational AI To enhance Agent Training & Productivity
Client is one of India's leading banking and financial services groups, offering a wide range of financial services that encompass every sphere of life....
