Your Partner Through The Digital Age
A clear and well-defined glossary to ensure the consistent and high-quality translation of key terms.
Creativity boosted by artificial intelligence, where AI systems help humans generate ideas, designs, or art, like suggesting new concepts or enhancing artistic creations.
Average handle time (AHT), is a common KPI for contact centers and an important customer service metric that measures the average length of a customer’s call.
Automation is the use of technology to systematically execute the routine, repetitive, resource intense, and time consuming tasks with minimal or no human involvement.
Automation Cloud is a comprehensive suite of Engagely AI-powered Intelligent Virtual Assistants (IVAs) that automates support and CX workflows to drive personalized, results-oriented conversations across Chat/Text, Voice, and Email.
